Escalation Matrix

Stock Broker & Depository Grievances

Contact Person	Designation	Address	Contact No.	Email Id	Working Hours
Helpdesk Team	Customer Care	A- 7, Block B- 1, Mohan Co-operative Industrial Estate, Mathura Road, New Delhi- 110044	011-48564444	customercare@rkfml.com	Mon to Sat 9:30 a.m. to 5:30 p.m. except 2nd & 4th Sat
Sunil Badparwal	Head of Customer Care	Same as above	011-48564444	customercare@rkfml.com	Mon to Sat 9:30 a.m. to 5:30 p.m. except 2nd & 4th Sat
Navdeep Varshneya	Compliance Officer	Same as above	011-48564444	compliance@rkfml.com	Mon to Sat 9:30 a.m. to 5:30 p.m. except 2nd & 4th Sat
Navdeep Varshneya	CEO	Same as above	011-48564444	navdeep@rkfml.com	Mon to Sat 9:30 a.m. to 5:30 p.m. except 2nd & 4th Sat

In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at http://scores.sebi.gov.in/ or Exchanges and Depositories at:

BSE
NSE
MSEI
MCX
NCDEX
CDSL

Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal.

Escalation Matrix

Stock Broker & Depository Grievances

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